The Audio-Visual Support Specialist is a member of the Information Technology Department at Milbank, LLP, reporting to the Executive IT Support & Telecom Manager.

This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 4pm -11PM.

Collaborate with colleagues to support meetings and multi-media activities
• Set up conference room technology for scheduled and ad hoc audio and video meetings
• Assist meeting participants in using the Firm's internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
• Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
• Help troubleshoot, repair or escalate issues related to our integrated AV systems
• Support Firm events by setting up, supporting and/or removing AV equipment
• Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
• Take ownership of technical problems and be proactive in resolving the issue
• Assist the team with IT equipment moves to support internal office relocations
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

Salary Range: $65,000 to $82,000 (Based on experience)

• 1+ year in a similar role
• High School diploma required; a Bachelor's degree in related field preferred
• Have knowledge of VOIP system, Cisco Call manager
• Diagnosing and resolving end-user issues
• Team player who is ambitious and motivated
• Excellent interpersonal skills and patience working with others
• Must be able to multitask and work in a fast-paced environment
• Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
• Strives to exceed the expectations and needs of internal and external clients
• Makes personal contact, follow ups and closes loops in a timely manner
• Ability to work in a team and solo environment
• Excellent verbal and written skills
• Capable of grasping new concepts without prior experience
• Ability to lift 50Lbs or move equipment, if needed