Summary / Position Purpose:

The Order Processor handles all aspects of order handling, order processing, and shipping. They support the customer order workflow and ensure a superior customer experience.

Essential Duties, Functions and/or Responsibilities:

• Create and analyze customer and vendor Purchase Orders
• Review and process customer web orders
• Process order changes and cancellations
• Ensure accuracy of vendor order confirmations and address issues and discrepancies
• Follow up with vendors to obtain status regarding ship dates and tracking information
• Escalate complex customer problems or vendor issues to the appropriate manager
• Respond promptly to warehouse shipping problems
• Ensure all customer orders ship on time and from the correct warehouse
• Work with Accounting to ensure all wires are applied to correct customer orders
• Review below minimum Purchase Orders to prevent inventory delay
• Analyze all International orders to make sure they follow all export controls and laws
• Work with our Overseas team to facilitate efficiencies and determine fraud
• Coordinate with TestEquity to ensure accuracy of product and price that flows through both divisions
• Verify customer orders and ensure fraud prevention policy is followed

Education and/or Work Experience Requirements:

• High school diploma or GED required
• Associates/Bachelor's degree in related field preferred, but not required
• Must be proficient in Microsoft Office Suite
• Excellent communication skills, both written and verbal
• 3-5 years of experience in either customer service or purchasing/order processing
• Knowledge of export control and law preferred
• Strong problem-solving and research skills, ability to multi-task
• Experience working in a fast-paced, team environment, and positive attitude
• Must be willing to work on a hybrid schedule; remote and in person
• Must be willing to work and thrive in a fast-paced environment that can pivot easily as well

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.