Patient Representative (Holocaust Survivors Program and Veterans Smile Program)

Newark, NJ

Posted 4 days ago

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Job Description

Position Details

Position Information

Recruitment/Posting Title	Patient Representative (Holocaust Survivors Program and Veterans Smile Program)
Job Category	Staff & Executive - Allied Health
Department	RSDM-Clinical affairs
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Patient Representative for the Holocaust Survivors Program and Veterans Smile Program at the Office for Clinical Affairs within the Rutgers School of Dental Medicine (RSDM). The Patient Representative serves as the liaison for all new patients to the departments or specialty programs. The Representative will guide patients though RSDM, ensuring appropriate appointments are given in a timely manner through treatment plans agreed upon. The Representative will assist with access issues, develop relationships with referring providers, internal and external and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. In addition, the Representative will track all new patient request, provide monthly statistics and referring patterns. Among the key duties of this position are the following: Initial Referral: Provides information about RSDM's services and expertise available. Elicits patient clinical information to allow for appropriate scheduling of referrals. Refers to guidelines on how to schedule emergent/urgent requests or specific diagnoses. Encourages referrals and schedules new appointments as indicated. Provides directions including parking and mass transient accessibility. Assists in patient registration and assignment. Verifies secondary insurance eligibility, and provides guidance around referral and managed care issues, and information about other prior authorizations that may be needed for testing and procedures. Provides all patient material. Maintains database of new patients and provides monthly statistics on volume and procedures. Representative Duties: Liaison between patients and RSDM dental students/post-graduate residents/faculty. Answers patient telephone calls. Correctly processes information for appointment scheduling, answer questions, and assist with problem solving. This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general practice information. Reviews all patient demographic information, insurance information and referral numbers. If any discrepancies, updates information as appropriate. Helps patients arrive at scheduled appointments. Greets patients and courteously and efficiently processes their information or refers them to the appropriate location. Facilitates all patient appointments with specialty clinics and outside labs to expedite care. Schedules appointments accurately, accommodating the patient as much as possible. * Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment. Handles all patient concerns in a respectful and understanding manner. Treats all patients with dignity and professionalism. Ensure continuity of care is maintained. Communication with Clinical Team: Communicates with faculty, dental students, and residents in a professional manner. Relays messages to clinicians and follow-up as indicated by supervisor. Follows all dental protocols to accurately schedule patients according to diagnosis and referral. Provides all follow-up with patient and dentist as appropriate. Ensures completed consults are forwarded to referring dentists in timeframe established. Records Management: Acquires all materials, including films, reports, and laboratory reports necessary for each new patient visit. Ensures these records are available for clinicians prior to appointments, if requested, to determine appropriateness of referral. Processes all patient information accurately and expeditiously. Accurately and efficiently prepares all new patient records as dictated by practice standards for scanning into the electronic medical record. Advises patients about records and forms needed to bring to each visit.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Exempt
Grade	18S
Position Salary
Annual Minimum Salary	50363.000
Annual Mid Range Salary	59994.000
Annual Maximum Salary	70704.000
Standard Hours	37.50
Union Description	HPAE, Local 5094
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's Degree in a relevant field. Equivalent experience, education or training may be substituted for the education requirements.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Preferred Qualifications	Two years of relevant experience in a health care environment to include basic knowledge of dental practice. LPN's will be considered and are also encouraged to apply.
Equipment Utilized
Physical Demands and Work Environment	Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently ,extensive reading, extended sitting, ability to move from unit to unit. Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential: requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus. Position requires lifting to 10 lbs. on occasion more based on patient demands. Office setting, moderate noise.
Special Conditions

Posting Details

Posting Number	24ST1099
Posting Open Date	05/07/2024
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Newark (RBHS)
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Job Summary

Company

Rutgers University

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

2+ years