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At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
The role of IT Area Support Manager for our Mountain West area will:
Focus on information systems that are appropriate for users' needs and consistent with the HDR's information systems including:
*Responsible for the day-to-day operations of IT support for a user base of approximately 1,400 located in Arizona, Colorado, Nevada, New Mexico, and Utah
*Assume this leadership position in the Support Services organization responsible for running all aspects of an IT support team; our current team has 13 team members
*Ability to apply technology to address business needs and constraints
* Plan, direct and coordinate all operational delivery activities required to conceptualize, design, construct, test, and/or implement business and technical IT solutions
* Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
* Participate in enterprise-wide IT projects and initiatives
* Supervise hardware, software, mobile device, printer and printing support
* Oversee office coordination and communication of technical support topics/issues of interest
* Ensure that service delivery performance and customer experience goals and objectives are met at a cost acceptable to the business
* Setting goals and objectives for team members for achievement of operational results.
* Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
* Perform other duties as needed
- Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
- A minimum of 3 years IT management/lead experience; a minimum of 5 years IT experience, including IT Support Services
- Experience in working with business users to establish priorities and manage expectations
- Superior client service skills
- Proven track record of providing local and remote IT support for multiple locations
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Ability to travel up to 30% - 40% of the time
- Strong customer-service orientation
- Experience with budgeting and managing to a budget
- Excellent verbal and written communication skills
- Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
- An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
At HDR, we are committed to the principles of employment equity.
USA: We are a Federal Contractor, Affirmative Action and Equal Opportunity Employer. We consider all qualified candidates regardless of minority, veteran, disability, sexual orientation, gender, gender identity or any other status protected by law.
CANADA: We welcome applications from all qualified individuals.
AUSTRALIA: We consider all qualified candidates regardless of gender, ethnicity, country of birth, political or religious affiliation, health status, or any other status protected by law.
At HDR, health and safety matters.
For some positions, you may be required to provide drug and alcohol testing, before or during employment, based on our Drug Testing and Drug Free Workplace Policy.
If you are required to drive for us, we require a valid driver's license and compliance with our vehicle policy.